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Frequently Asked Questions (FAQ’s) for Elevator Invoices

Q. When should my Elevator Permit payment be received, in order to avoid the 100% penalty?

A. Payment must be received within 60 days from the date the invoice was issued to avoid the 100% penalty.

Q. Who do I call to schedule an inspection when my permit expires?

A. Please contact your local Elevator District Office. Contact information is found on the top left section of the Elevator Unit Invoice.

Q. How do I find my District Office?

A. It is printed on the top left section of your Elevator Unit Invoice.

Q. How do I pay my elevator invoice by credit card?

A. Please visit the Elevator Payments web page

Q. What kind of credit cards do you accept for paying elevator invoices?

A. We accept the following credit cards: MasterCard, American Express and Discover.

Q. How do I pay by Electronic Fund Transfer?

A. Please visit the Elevator Payments web page

Q. Who should I contact to change or update my billing address?

A. Please contact your local Elevator District Office. Contact information is found on the top left section of the Elevator Unit Invoice.

Q. Who should I contact to ask questions about my invoice or to request that penalties be removed from my invoice?

A. Please contact your Local Elevator District Office. Contact information is found on the top left section of the Elevator Unit Invoice. Contacting your local office can save you time, as they hold your file and can quickly determine if an error has occurred, or if you have criteria for your penalty to be waived. They can also inform you if you do not meet the State’s criteria for removal of your penalty.

Should you wish to dispute the response you have received from your Local District Office, please submit a written request to:

Elevator Unit Headquarters
6980 Santa Teresa Blvd., Ste. 130
San Jose, CA 95119

Please email us at: conveyance-invoice_inquiry@dir.ca.gov

Q. Who should I contact if I have already paid the elevator fee on time and I have still not received my permit?

A. Please call your local District Office, contact information is found on the top left section of the Elevator Unit Invoice, or the Elevator Unit Headquarters at 408-362-2120. Please have available a copy of the front and back of your paid check, or the confirmation number from your EFT (Electronic Funds Transfer) or Credit Card payment.

Q. Who should I contact to find out if my Elevator payment has been received and posted?

A. Please contact the Elevator Accounts Receivable Unit for the Department of Industrial Relations at 415-703-4296 or 415-703-4292. Please have available a copy of the front and back of your paid check, or the confirmation number from your EFT (Electronic Funds Transfer) or Credit Card payment.

Q. Who should I make the payment payable to?

A. All elevator payments should be made payable to Department of Industrial Relations. Please write your Invoice number and Conveyance number on your check.

Q. What address should I send payments to?

A. Please send payments to:

Division of Occupational Safety & Health Elevator Permits
P.O. Box 101322
Pasadena, CA 91189-0005

Q. What address should I use if I have to send a rush payment by overnight delivery?

A. Please send overnight delivery payments to:

JPMorgan Chase
2710 Media Center Dr
Building #6, Suite #120
Los Angeles, CA 90065
Attn: Division of Occupational Safety and Health Elevator Permits #101322