COVID-19 Remote and In-Person Office Operations

The Labor Commissioner’s Office is committed to providing the best service possible while protecting the safety and health of our team members and the public we serve.

If you have general questions on the laws we enforce, team members are available to answer your questions. Please call 833-LCO-INFO (833-526-4636), or visit one of our offices in-person at a location nearest you. View list of offices and hours of operation.

IMPORTANT: please follow all COVID-19 prevention measures when visiting the Labor Commissioner’s offices.

General COVID-19 Prevention Measures

USE OF FACE COVERINGS

Face coverings are recommended while indoors regardless of vaccination status.

COVID-19 SYMPTOMS

If you are experiencing COVID-19 like symptoms or if you have been exposed or have been potentially exposed to COVID-19 and are either under isolation/quarantine orders or awaiting a COVID-19 test results, please do not appear in person.

COVID-19 symptoms include:

  1. Cough
  2. Shortness of breath or difficulty breathing
  3. Fatigue
  4. Sore throat
  5. Headache
  6. Fever
  7. Chills
  8. Muscle or body ache
  9. New loss of taste or smell
  10. Congestion or runny nose
  11. Nausea or vomiting
  12. Diarrhea

If you experience the symptoms mentioned above on the day of your scheduled appearance or 24 hours before, or if you have been exposed or have been potentially exposed to COVID-19 and are either under isolation/quarantine orders or awaiting a COVID-19 test results, you are asked to avoid entering the Labor Commissioner’s offices. Please contact our office to arrange to participate remotely or to request a continuance.

If a claim was closed for failure to appear to a scheduled conference or hearing due to an extraordinary circumstance or COVID-19 related reason, you may request that the claim be reopened.

California is issuing regular updates on COVID-19, including Coronavirus resources for California employers and workers compiled by the Labor & Workforce Development Agency.

If You Have a Conference:

If your case is scheduled for a remote conference, you will receive a Notice of Conference and instructions for appearing remotely. Please read these instructions carefully.

If your case is scheduled for an in-person conference, you will receive a Notice of Conference and COVID-19 prevention instructions. Please read the instructions carefully.

If You Have a Hearing:

If your case is scheduled for a remote hearing, you will receive a Notice of Hearing and instructions for appearing remotely. Please read these instructions carefully.

If your case is scheduled for an in-person hearing, you will receive a Notice of Hearing and COVID-19 prevention instructions. Please read the instructions carefully.

Case Inquiries or Requests:

If you have an urgent request or concern, please communicate immediately in writing by email or regular first class mail. Requests may include accommodation for in-person or remote appearances.

If a claim was closed for failure to appear to a scheduled conference or hearing due to an extraordinary circumstance or COVID-19 related reason, you may request that the claim be reopened. These requests will be evaluated on a case-by-case basis.

View the list of email addresses and other contact details to send your request to the office handling your claim.

When you contact us, please provide:

  • Your full name
  • Case number
  • Name of assigned deputy or hearing officer
  • Meeting location
  • Reason for request (please do not provide private medical information)
  • Contact details (telephone number and/or email)

IMPORTANT: as the situation changes we will post additional information online.

If You Have Questions or Seek General Information:

If you need information about workers’ labor rights or employers’ responsibilities in California, visit the Labor Commissioner’s Office’s website Wage Theft is a Crime, contact an office, or call our general help line to speak to an agent at 833-LCO-INFO (833-526-4636)

August 2023