Utilization review (UR) is the process used by employers or claims administrators to review treatment to determine if it is medically necessary. All employers or their workers' compensation claims administrators are required by law to have a UR program. This program is used to decide whether or not to approve medical treatment recommended by a physician which must be based on the medical treatment guidelines.
The UR process is governed by Labor Code section 4610 and regulations written by the CA Division of Workers' Compensation (DWC), which lay out timeframes and other rules for conducting UR. The rules, contained in Title 8, California Code of Regulations, sections 9792.6 et seq, also require UR plans to be filed with the DWC administrative director.
Additionally, the DWC has promulgated regulations that provide for penalties to apply when claims administrators and UR companies don't follow UR rules. The UR penalty regulations, found in Title 8, California Code of Regulations, sections 9792.11 - 9792.15, provide an enforcement mechanism to ensure utilization reviews are conducted in compliance with UR regulations.
Who has a UR program on file with DWC?
Submitted utilization review plans
These groups have filed UR plans with the DWC (please note that the list does not contain the names of individual employers that might be covered by these plans).
Utilization review claims organizations (UROs)
Online physician education course now available
DWC offers a free online education course for physicians and others interested in learning about California’s Medical Treatment Utilization Schedule. CME credit available at no cost.
- Frequently asked questions for claims administrators (FAQs)
- Frequently asked questions for injured workers (FAQs)
- Utilization review complaint form version version
Note: If you want to save this form to your computer and e-mail it to the DWC Medical Unit, you MUST use the version. The version cannot be saved to your computer once filled.
- Labor Code section 4610
- Utilization review regulations
- Utilization review penalty regulations