IMR update 2019

Case Decisions Issued

Case decisions


"Average Age from Assigned Date" represents the average number of calendar days required to process an IMR from the date the Notice of Assignment and Request for Information (NOARFI) was mailed to the date the Final Determination Letter (FDL) was mailed.

"Average Age from Complete Medical Records" represents the average number of calendar days required to process an IMR from the date MAXIMUS received all necessary records to the date the FDL was mailed.

IMR Application Filings

Total IMR Applications are the gross number received by the IMRO in the given calendar month. Once duplicate filings have been identified and removed, those Unique Applications are screened for eligibility.

Ineligible Applications

Eligible Applications are those accepted by the IMRO for review. Reasons for applications being found ineligible include: 

  • It lacks the signature of the injured worker (or representative);
  • It is not on time, that is, not submitted within 30 days of receipt of the UR decision;
  • The utilization review report is not attached to the application; or
  • The utilization review is invalid because it contains a conditionally noncertified (CNC)** decision.Ineligible Applications

**Conditionally noncertified (CNC) decision: A UR decision that has been denied because the treating physician has not provided the medical information requested by the claims administrator that is required to make a medical necessity determination on the treatment recommendation.

Treatment Requests/Service Categories

Treatment request” refers to the medical treatment that was denied in UR and challenged through the IMR process. IMR cases have at least one treatment, or may have more than one. Treatment requests are classified into broad categories and subcategories; specific detail is found in the Final Determination Letter.

IMR treatment request

*DMEPOS: Durable Medical Equipment, Prosthetics, Orthotics, and Supplies

Treatment Request Outcomes (through May 15)

  • Uphold – the IMRO decided that the disputed service was not medically necessary and appropriate.
  • Overturn – the IMRO decided that the disputed service is medically necessary and appropriate.

Service Categories Requests Upheld Overturned
Pharmaceuticals 47,914 89% 11%
Diagnostic Testing 20,451 91% 9%
Rehabilitation 20,373 89% 11%
DMEPOS 11,273 91% 9%
Injection 9,165 90% 10%
Surgery 6,637 89% 11%
Evaluation and Management 5,244 82% 18%
Psych Services 1,303 76% 24%
Programs 1,188 84% 16%
Home Health & Transportation 888 11% 9%


Pharmaceutical Subcategories
(Most Requested Medications)
Requests Upheld Overturned
Opioids 15,599 90% 10%
Muscle Relaxants 6,806 95% 5%
Topical Analgesics 6,110 94% 6%
Anti-Epilepsy Drugs 3,729 83% 17%
NSAIDs 3,569 81% 19%
Sedative-hypnotics 2,597 92% 8%
Antidepressants 1,959 72% 28%
Proton Pump Inhibitors 1,361 89% 11%
Benzodiazepines 1,098 97% 3%

May 2019