Logo for Dept of industrial relations California state seal.
Release Number: 2024-35
Date: May 14, 2024

DWC Announces Plans to Take Corrective Action Regarding E-Filer Errors

The Division of Workers’ Compensation (DWC) has announced its plans to address e-filing practices that result in repeated system errors in EAMS, DWC’s electronic case management system. These errors cause significant delays in document processing.

DWC’s planned corrective actions will include, but are not limited to, suspension or removal of e-filing privileges and/or sanctions aimed at users who disregard regulations, e-filing instructions, and document discrepancy notifications. These corrective actions have become necessary because many users continue to e-file defective batches despite receiving error notifications and receiving ongoing problem-solving training in the system’s unprocessed document queue (UDQ).

The most frequently encountered e-filing errors include:

  • Using incorrect document titles for filing or submitting documents with incorrectly titled attachments.
  • Making duplicate submissions of documents already in FileNet.
  • Repeatedly submitting failed batches to the UDQ.
  • Filing duplicate documents both electronically and by hard-copy (including emailing documents directly to a judge).

DWC will evaluate users who continually violate the EAMS rules and guidelines over the next few months. Users who receive notification of impending suspension or removal of their e-filing privileges will be given an opportunity to first take corrective action.

Information on how to properly file documents may be found on the DWC website.