Welcome to the Department of Industrial Relations
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Division of Workers' Compensation - Electronic Adjudication Management System (EAMS)

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EAMS will:

  • Replace outdated workers' compensation court technology and supporting infrastructure
  • Shift paper processing to electronic processing
  • Allow files to be shared between multiple users at different access points and different levels 
  • Streamline the process of creating files, setting hearings, and serving orders, decisions and awards
  • Be Web-based

The vision for EAMS stage 2 is to:

  • Allow parties to the case extended hours of access to the case file
  • Provide parties to the case extended electronic filing hours

Who will use EAMS?

Stage 1:

  • DWC district offices employees (including judges, rehab counselors, clerical staff, raters, etc)
  • Workers’ Compensation Appeals Board (WCAB) commissioners

Stage 2:

  • Participants in a case (injured workers, claims administrators, attorneys, lien claimants and representatives)
  • The general public

Scope:

  • Approximately 36,000,000 pages of case-related documents are submitted to DWC district offices annually
  • Currently around 140,000 new applications are filed each year at DWC district offices
  • The DWC Information Service Center receives an average of 27,000 calls per month for information and assistance regarding workers’ compensation claims
  • Nearly 250 people have worked on the EAMS project to date, a number which includes DWC and its consultants

Timeline:

  • 2003: RAND researchers recommend reform
  • 2003: Feasibility study report (FSR) development
  • 2004: FSR approval
  • 2005: Request for proposal (RFP) bidding process begins
  • 2006: Special project report (SPR) establishes schedule and costs
  • 2006: Contract awarded to Deloitte
  • February 2007: Deloitte and staff of 50 contractors start work at project site
  • Mid-2007 to spring/summer 2008: Build of EAMS system and integration component
  • Summer 2008: Pilot test of EAMS at all DWC district offices
  • Later 2008: EAMS goes live

Cost:

  • Initial project budget of $36 million spread out over several fiscal years

February 2008