Frequently Asked Questions

OSIP Online Services

Q. What are the system requirements to use OSIP Online Services? Q. What is OSIP Online? Q. What types of things can be done in OSIP Online Services? Q. Are there user guides available for OSIP Online Services? Q. How do I get access to OSIP Online Services? Q. What if I forget my OSIP Online login and/or password? Q. What size files can I attach to submissions? Q. What guidance is there for using OSIP Online Services? Q. What if I do not receive a confirmation email? Q. Why am I getting an error message when I use the browser back button? Q. What are the rules for entering monetary numbers? Q. Why am I getting a “System Error” message?

Actuaries

Q. I am trying to register as a new Actuary with OSIP.  What do I do if I don’t see my designation in the pull down list? Q. How is the Actuarial Summary & Study online form different than the hardcopy version I did previously? Q. What if I do not see my client listed in the pull down menu of the Actuarial Summary & Study screen? Q. If I update my Actuary profile with a new actuarial firm, are my client notified?

Financial Statements

Q. How many financial statements can self-insured groups submit through OSIP Online? Q. Which financial years can a private employer submit financial statements for?

Annual Reports

Q. I entered my user ID and password but was not able to get the annual report. Q. The person who registered their email address and answered the security question no longer works here.  How can I update the email address that confirmations will be sent to and change the password? Q.   I am a newly self‐administered self‐insured employer and I have two adjusting locations that administer my claims. One location is self‐administered and the other is agency administered. Why can’t I get to the Liabilities by Reporting Location Page even after entering my user ID and password and selecting TPA? Q. I am a TPA. Why isn't the self-insured that I adjust claims for in the dropdown menu? Q. My TPA indicated there is an error in their portion of the annual report and they need to submit an amended report, but they are not able to go back in correct the error. What can I do? Q. What if I have a revoked certificate? Q. I am a TPA and have several locations that handle claims for self‐insured employers,  why didn’t they receive a user ID and password letter? Q. Starting in the reporting year for fiscal 2013-2014, there was a new reporting requirement for Public Self Insurers, where can I get more information? Q. What should I do if I can’t print? Q. How do I contact OSIP for additional technical support?

SB863

Q. What do the new regulations require of California Self Insurers? Q. Who must file an actuarial study? Q. When did these requirements go into effect? Q. Which actuaries are qualified to do this? Q. How will this affect my security deposit? Q. What if I already have an actuarial study, but it is not valued as of December 31st? Q. Do I still need to complete an OSIP Annual Report and submit financial statements if I file an actuarial summary and study?

Audits

Audit FAQs may be found at http://www.dir.ca.gov/osip/AuditUnit/Audit-FAQ.html