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Chapter 4.5. Division of Workers' Compensation
Subchapter 1. Administrative Director--Administrative Rules
Article 10.5. Operation of the Information and Assistance Program of the Division of Workers' Compensation
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§9924. Scope of Duties.

Each Information and Assistance Officer shall be responsible for the performance of the following duties:

(a) Provide continuing information concerning the rights, benefits and obligations under the workers' compensation laws of the State of California to employees, employers, medical providers, claims administrators and other interested parties.

(b) Assist in the prompt resolution of misunderstandings, disputes, and controversies arising out of claims for compensation, without formal proceedings, to the end that full and timely compensation benefits are furnished.

(c) Distribute such information pamphlets in English, Spanish and other languages as needed that have been prepared and approved by the Administrative Director to all inquiring employees and to such other parties that may request copies of the same.

(d) Establish and maintain liaison with the persons located in the geographic area served by the district office, with other affected State agencies, with organizations representing employees, employers, claims administrators and the medical community.

(e) Discharge such other duties consistent with the purposes of this Article as from time to time may be delegated by the Administrative Director.

NOTE: Authority cited: Sections 133, 139.6, 5307.3 and 5451, Labor Code. Reference: Sections 5450-5455, Labor Code.


1. Amendment of subsections (a), (c) and (d) filed 2-16-95; operative 2-16-95. Submitted to OAL for printing only pursuant to Government Code section 11351 (Register 95, No. 7).

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