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Electronic Adjudication Management System (EAMS) Insider

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Issue 20 March 26, 2010

Welcome to EAMS Insider, the newsletter about the Electronic Adjudication Management System (EAMS).

The Division of Workers’ Compensation fields many questions from injured workers, employers, attorneys, insurers, lien claimants, and others about the new system. This newsletter was created to answer those questions and share information. Every month, EAMS Insider will provide information on new developments and what to expect during this transition. Bulletins will also be sent to subscribers for important announcements. (Sign up to be a subscriber at EAMS@dir.ca.gov.)

EAMS updates

March 30 update: While it was previously announced that EAMS would not be available March 31 through April 5, this has changed. The data storage move was completed ahead of schedule and therefore the scheduled outage is not necessary. Whether you are an OCR filer or an e-filer, you will be able to use EAMS during the aforementioned dates as usual. If you have questions, email EAMS@dir.ca.gov.

EAMS Access Project update

Eric Knight (foreground) and representatives from DWC and State Fund at a recent meeting.
Eric Knight (foreground) and representatives from DWC and State Fund at a recent meeting.

The EAMS External User Access Project, which has been proposed to increase external user access to the system, is waiting for formal approval and funding before moving forward.

To help alleviate paper backlogs at district offices by facilitating electronic filing by high volume users, the Division of Workers’ Compensation (DWC) at the beginning of 2010 began working with external stakeholders to develop a “present term solution” that would enable limited electronic bulk filing by the end of the year.

The present term solution is a two-point plan that would allow bulk filing of six high-volume forms through Secure File Transport Protocol (SFTP), and access to some public case file information on the DWC Web site. The six forms are the most commonly filed so removing them from the paper queue will yield the best results in reducing the overall volume at the district offices.  

Work began last month on a nine-month schedule to implement the present term solution. The requirements are nearly complete, with technical development being the next step.

One of the external participants working on technical development is Eric Knight of EDEX IS, which transmits workers’ compensation case data to clients via the World Wide Web. The Jackson-based company has also recently launched a third-party filing service called DWC Direct that files liens through the e-forms trial. Lien forms are one of the six most commonly filed, so the present term solution will give Knight and his firm another way to get documents into EAMS once that pipeline has been built.

At a recent meeting of DWC and its external partners, Knight said he was ready and eager to get started on the build. His main concern about the new SFTP filing method was to make sure that all security precautions are taken to make sure that private data is not compromised, a concern that DWC shares. “We’ve become extremely sensitive to data mining” done by computer bots, he said, and diligence can “eliminate 95 to 98 percent of hackers.”

Randy Curtis, information security officer for Dept. of Industrial Relations (of which DWC is a division), has said that he will be working with the State Office of Technology Services to ensure that data transfer is secure.

Among the other external partners working on the present term solution are representatives from claims administrators, attorneys and service providers. Gina Garitson, who works in the legal division of Liberty Mutual, says her company is looking at costs and options to determine how to approach electronic filing. “The home office [in Boston] will decide whether we want to build our own interface or use the services of a vendor,” she said. Either way will work better for her company than what it’s doing now, she said, because continuing with OCR filing “is not an option.” She is compiling information to help Liberty Mutual’s technical experts make their decision.

The next scheduled meeting on the present term solution is March 30.

EAMS Access Project update

The EAMS External User Access Project, which has been proposed to increase external user access to the system, is waiting for formal approval and funding before moving forward.

To help alleviate paper backlogs at district offices by facilitating electronic filing by high volume users, the Division of Workers’ Compensation (DWC) at the beginning of 2010 began working with external stakeholders to develop a “present term solution” that would enable limited electronic bulk filing by the end of the year.

The present term solution is a two-point plan that would allow bulk filing of six high-volume forms through Secure File Transport Protocol (SFTP), and access to some public case file information on the DWC Web site. The six forms are the most commonly filed so removing them from the paper queue will yield the best results in reducing the overall volume at the district offices.  

Work began last month on a nine-month schedule to implement the present term solution. The requirements are nearly complete, with technical development being the next step.

One of the external participants working on technical development is Eric Knight of EDEX IS, which transmits workers’ compensation case data to clients via the World Wide Web. The Jackson-based company has also recently launched a third-party filing service called DWC Direct that files liens through the e-forms trial. Lien forms are one of the six most commonly filed, so the present term solution will give Knight and his firm another way to get documents into EAMS once that pipeline has been built.

At a recent meeting of DWC and its external partners, Knight said he was ready and eager to get started on the build. His main concern about the new SFTP filing method was to make sure that all security precautions are taken to make sure that private data is not compromised, a concern that DWC shares. “We’ve become extremely sensitive to data mining” done by computer bots, he said, and diligence can “eliminate 95 to 98 percent of hackers.”

Randy Curtis, information security officer for Dept. of Industrial Relations (of which DWC is a division), has said that he will be working with the State Office of Technology Services to ensure that data transfer is secure.

Among the other external partners working on the present term solution are representatives from claims administrators, attorneys and service providers. Gina Garitson, who works in the legal division of Liberty Mutual, says her company is looking at costs and options to determine how to approach electronic filing. “The home office [in Boston] will decide whether we want to build our own interface or use the services of a vendor,” she said. Either way will work better for her company than what it’s doing now, she said, because continuing with OCR filing “is not an option.” She is compiling information to help Liberty Mutual’s technical experts make their decision.

The next scheduled meeting on the present term solution is March 30.

Web site changes

We’ve been revamping our look on the EAMS Web site. The goal is to make it easy to find what you need.

A frequent question is how to sign up for the e-forms trial. We redesigned the e-form filers resource page to show the requirements step-by-step, and included the necessary links. You can navigate to this page from the main EAMS page. From the “Working in EAMS” banner, look under “filing” and select “for e-form filers.” It will take you here: 

For e-form filers

To sign up for the e-forms trial:

Resources

Webinars

Frequently asked questions about:

Back to EAMS home

EAMS blog

DWC Judge Colleen Casey’s latest blog is titled “The key to Getting Stips Approved in California” and can be found at the Lexis Nexis Web site.

E-form trial update

As mentioned above, e-form filers received an email from trial administrator Chuck Ellison concerning EAMS availability March 31-April 5. Please read this email if you have not already done so.

Other news

The Goleta district office is offering a class April 15 to guide filers on preparing paperwork correctly for processing in EAMS. The presentation will also include clerical tips and exhibit preparation. For more information, email EAMS@dir.ca.gov.

Judge David Brotman, who presides at the Oxnard district office, is retiring soon after working for DWC the last dozen years. We wish him a happy retirement.

EAMS Insider is published every month by the DWC Communications Office. It can also be found on the division’s Web site at www.dir.ca.gov/dwc/EAMS. Questions? Comments? Story ideas? Email EAMS@dir.ca.gov

EAMS Public Information Officer Peter Melton
510-286-7100