|Newsline No. 30-09||Printer friendly|
June 2, 2009
Division of Workers' Compensation implements paper cleanup plan for district offices
The Division of Workers’ Compensation (DWC) has implemented a multi-phase plan to help its district offices across the state process paper forms into the Electronic Adjudication Management System (EAMS). This plan, which has already begun, includes a taskforce to assist district offices in forms processing, training for internal and external users on how to properly file EAMS forms, and additional forms testing for vendors.
“While we are still in our first year of EAMS implementation, the grace period we allowed for professional-level filers is long past,” said DWC Regional Manager Joel Harter. “We are making a concerted effort to clean up paper backlogs and need our filers to help us keep it clean by filing correctly.”
DWC district offices have faced a paper backlog challenge since EAMS implementation in August of last year. This challenge has arisen for several reasons:
All these factors have combined to create a paper backlog in many district offices. Several actions are now underway to eliminate that backlog and correct filing errors.
First, a lien backlog scanning center was created at DWC headquarters in Oakland. All offices have now sent their lien backlog to Oakland for processing, which has provided some relief at the district office level. Liens filed after the first of the year continue to be processed at district offices.
Second, a taskforce was created to help district offices eliminate their backlog by focusing on one office at a time and one document at a time, beginning with “Applications for Adjudication of Claim.” The team is working on documents filed on or after Jan. 1, which should be in compliance with regulations requiring OCR forms. Scanning and completion centers have been established so the taskforce can process documents filed correctly into EAMS.
Those filers whose forms were filed after Jan. 1, but which are not in compliance, will be receiving documents returned with notices of deficiency, which detail mistakes that need to be corrected. Returned documents will receive priority processing when re-filed. Additionally, when the taskforce determines that specific filers appear to have multiple problems, they are calling the filers in to provide direct assistance.
Once the taskforce has been to an office, the EAMS internal training team will follow up with targeted consultation to assist district office staff with ongoing training and business process changes, which should help prevent the backlog from growing again.
In addition, the external user training team will be providing training for filers at those locations. Upcoming OCR form filing training for external users will be held:
June 12 @ the Long Beach district office
10 a.m. to noon
300 Oceangate Street, suite 200
Long Beach 90802-4304
Limited to 40 attendees
June 19 @ the Van Nuys district office
10 a.m. to noon
6150 Van Nuys Blvd., auditorium
Van Nuys, CA 91401-3370
Limited to 70 attendees
Since space is limited at these sessions, filers should plan to attend a session when the team comes to the district office at which they practice. Attendees should get there on time to ensure a space and should read and be familiar with the EAMS OCR forms filing handbook.
Lastly, the division will be asking forms developers to send in a set of the EAMS OCR forms they’ve developed for testing to ensure the forms comply with regulations, which require they work in an equivalent manner to DWC created forms. Vendors should look for an additional forthcoming newsline with details on this process.
Find EAMS information online at www.dwc.ca.gov/eams.