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Electronic Adjudication Management System (EAMS) Insider
Issue 15 July 23, 2009
Welcome to EAMS Insider, the newsletter about the Electronic Adjudication Management System (EAMS).
The Division of Workers’ Compensation fields many questions from injured workers, employers, attorneys, insurers, lien claimants, and others about the new system. This newsletter was created to answer those questions and share information. Every month, EAMS Insider will provide information on new developments and what to expect during this transition. Bulletins will also be sent to subscribers for important announcements. (Sign up to be a subscriber at EAMS@dir.ca.gov.)
What you need to know
For a quick primer on EAMS, point your browser to www.dwc.ca.gov/eams. There, you will find project details, FAQs, OCR forms and sample filings, blogs from DWC Judges Colleen Casey and Bob Norton, application demos and a glossary. Even if you have visited the Web site before, be sure to check back often for updates, “how to” guides and other useful tools. The main page was recently updated.
California’s budget crunch has had an impact on most state services, and the Division of Workers’ Compensation is no exception. As a result, all 24 DWC district offices are now closed on the first, second and third Friday of each month, except for this month (July) during which offices were closed on the 10th and 17th and will also be closed on the 24th. This link gives the complete schedule through mid-2010.
The district offices are not scheduling hearings on Fridays, but if you are planning on dropping off a filing it doesn’t hurt to double-check dates and find out ahead of time whether the office will be open on a given Friday. Here is a link to each office and its contact information.
We apologize for any inconvenience and appreciate your understanding.
The EAMS Access Project is led by a project manager, Dave Cohen, and includes extensive involvement by external users. The project team is simultaneously gathering electronic filing requirements through its external user working group; working on a stress test for EAMS to determine the maximum capacity of the current system; and determining how best to provide access to the system in ways that meet the real needs of external users. In addition to its external user working group, DWC will gather information through surveys of users. Which leads to our next item:
This link will take you to a custom survey that will tell us how you use EAMS and what improvements you would like to see. The survey will be available until Aug. 31. Special thanks to Gina Garitson of Liberty Mutual, who did the lion’s share of work putting the survey tool together!
This led to some questions from external parties whether that meant they were only to bring trial exhibits to trial, and not the MSC. All parties must comply with the regulations on filing at the MSC, which require that the proposed exhibits be identified at the MSC, and be submitted at the MSC unless otherwise ordered by the judge.
The latest training webinar was held on July 10, and has been posted on the EAMS Web site.
The topic was common mistakes that can send your documents to the unprocessed document queue (UDQ). Some key points:
The link above has many other suggestions for keeping your documents out of the UDQ. One of the advantages of e-filing is speed, but that can only happen if your documents actually make it into EAMS.
How you can help
When you have a question about filing, email EAMSHelpDesk@dir.ca.gov. Our experts will assist you.When you have a concern or question related to EAMS, email EAMS@dir.ca.gov. We will make sure it gets to the right person.
EAMS Insider is published every two weeks by the DWC Communications Office. It can also be found on the division’s Web site at www.dir.ca.gov/dwc/EAMS. Questions? Comments? Story ideas? Email EAMS@dir.ca.gov
EAMS Public Information Officer Peter Melton