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Occupational Safety & Health Appeals Board (OSHAB)
Occupational Safety & Health Appeals Board (logo)

OSH APPEALS BOARD CUSTOMER SURVEY 2013

The Occupational Safety and Health Appeals Board would like to provide you with the best possible service, and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

Your e-mail address is not collected with our Customer Survey. If you wish to send an e-mail inquiry to which you need a response, do not use this Customer Service Survey; instead please use our Internet e-mail at: oshappeals@dir.ca.gov.  Information received from this survey will be used in an effort to better serve you and, will not be provided to any other department or agency.


Which best describes you?

Employer
Employer Representative (Attorney)
Employer Representative (Non-Attorney)  
Division Manager 		Division Inspector
Employee
Party or Intervenor  
Other

 

How far in the Appeals process did your case progress before reaching a resolution?

Filed an Appeals Packet
Filed a Response
Participated in an Informal Conference
Participated in a Pre-Hearing
Participated in a Status Conference 		Reached a Stipulation/Agreement
Participated in a Hearing
ALJ submitted a Decision in the Case
Filed a Petition for Reconsideration

 


Appeals Process
How many times have you filed an appeal/appeared before the Appeals Board?
 0-2 times
 3-4 times
 5-7 times
 8-10 times
 ≥11 times
Appeals Initiation
I received the appeals package timely.
 Strongly
Agree
Agree
Neutral
Disagree
 Strongly
Disagree
Communication
I am treated with professionalism and courtesy when I contact the Appeals Board, and I received the information that I needed.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
I understood written correspondence and instructions from the Appeals Board [Appeals Docket Packet/Appeal Forms].
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Pre-Hearings
Pre-hearings wouldmost improve the appeals process if scheduled ____ weeks prior to the hearing.
 1-2 weeks
 3-4 weeks
 5-7 weeks
 8-10 weeks
 ≥11 weeks
Pre-hearings and Status Conferences are conducted fairly and efficiently so as to narrow the issues and bring cases to resolution.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
How satisfied were you with the process to the extent of being able to narrow down issues?
 Very
Satisfied
 Somewhat
Satisfied
Neutral/NA
 Somewhat
Dissatisfied
 Very
Dissatisfied
Hearings
I prefer to have one hearing scheduled per day, even if that means returning to the Appeals Board on multiple days in a week.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Appeals Board ALJs conduct hearings fairly and Efficiently.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Continuances
How many Continuance requests did you make throughout the Appeal process?
 1-3
4-6
 7-9
 ≥10
 None
The Appeals Board communicated its ruling regarding my Continuance Request in a timely manner.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Orders and Decisions
Appeals Board Orders are clear and easily understood.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Orders and/or Decisions were accurate, reflected the agreement/outcome and contained no typographical errors.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Appeals Board Decisions After Reconsideration and Denials of Petitions for Reconsideration are clear and provide useful guidance to the regulated community.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Notices
Notices of Hearing are easy to understand.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Notices of Pre-Hearing Conferences and Status Conferences are easy to understand.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Information
I know how to access Appeals Board information and regulations.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Regulations posted on the Appeals Board website are easy to locate.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
General
The overall  service of the Appeals Board was  professional.
 Strongly
Agree
Agree
Neutral

Disagree
Strongly
Disagree
Additional Comments (entry is limited to letters, numbers, spaces, periods, commas, and question marks):

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