Welcome to the Department of Industrial Relations
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Division of Workers' Compensation - Electronic Adjudication Management System (EAMS)

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EAMS is DWC’s Web-based electronic case management system that launched in August 2008. Here are some key facts about EAMS:

  • EAMS replaced six different legacy systems representing DWC’s multiple business units
  • 1,034 GB or 1.00 terabytes of data were successfully converted into EAMS from DWC’s legacy systems
  • 700,000 transactions are processed by EAMS every day
  • Over 123,000 electronic documents have been scanned into EAMS since Aug. 22, 2008
  • 90 percent of documents scanned are successfully processed into EAMS daily (a significant improvement from the very beginning of the EAMS go-live) … and the number keeps improving as staff continue to ramp up on the new functionality

EAMS is being implemented in two stages. Stage 1 brought DWC on board. The vision for EAMS stage 2, which is anticipated for 2009, is to:

  • Allow access to the electronic case file through issuance of logons and passwords
  • Provide extended electronic filing hours

Who will use EAMS?

Stage 1:
  • DWC district offices employees (including judges, rehab counselors, clerical staff, raters, etc)
  • Workers’ Compensation Appeals Board (WCAB) commissioners
  • Participants in the voluntary e-forms trial, who agree to file all of their forms electronically
Stage 2:
  • Entities with a logon and password
Scope:
  • Approximately 36,000,000 pages of case-related documents are submitted to DWC district offices annually
  • Currently around 140,000 new applications are filed each year at DWC district offices
  • The DWC Information Service Center receives an average of 27,000 calls per month for information and assistance regarding workers’ compensation claims
  • Nearly 250 people have worked on the EAMS project to date, a number which includes DWC and its consultants
Timeline:
  • 2003: RAND researchers recommend reform
  • 2003: Feasibility study report (FSR) development
  • 2004: FSR approval
  • 2005: Request for proposal (RFP) bidding process begins
  • 2006: Special project report (SPR) establishes schedule and costs
  • 2006: Contract awarded to Deloitte
  • February 2007: Deloitte and staff of 50 contractors start work at project site
  • Mid-2007 to spring/summer 2008: Build of EAMS system and integration component
  • Summer 2008: Pilot test of EAMS at all DWC district offices
  • August 2008: EAMS goes live
  • 2009: EAMS access expands
Cost:
  • Initial project budget of $36 million spread out over several fiscal years

October 2008