Effective Training Steps
Conduct the Training
To get started with the training you can use "Ice-breakers" and other activities to help employees feel comfortable and want to participate. Maintain eye contact with employees. If you do not know the employees take time to "meet" them by briefly finding out who they are. You can ask questions like:
- What background do they have?
- What type of work do they do?
- How much do they know about the topic(s) to be covered?
- What are their needs and expectations from the training?
- Do they like what are they doing? Why or why not?
- What would they do to improve their jobs?
Next, follow your "lesson plan" using the Teaching Techniques and Types of Learning Activities you planned in advance.
- Start each topic with a brief overview
- Use supplementary teaching materials to better explain ideas and concepts covered in the training. These materials may include (but are not limited to):
- Specific "real-life" examples from the workplace
- Numbers and graphs
- Stories and demonstrations
- Relevant publications
- Text of regulations
- When answering questions:
- First repeat the question aloud to ensure that all the employees have heard it and that the question is clear
- If you don't know say so and tell them you will find out and get back to them
- Ask for answers from the trainees
- Remember that good trainers are also good listeners
- Summarize the main points of the training at the end
- In addition to your training, provide employees with relevant information on how to "teach themselves" using sources such as (but not limited to):
Avoid Common Mistakes:
- Not having a "lesson plan"
- Not practicing
- Reading to trainees
- Not using visual aids
- Thinking watching videos or just providing text equals training
- Not using interactive techniques to draw in trainees
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