California Commission on Health and Safety and Workers' Compensation

Information Bulletin

August 2, 1996						Christine Baker
			         			(415) 557-1304
Internet:  Http://

Commission Releases Report on Information Services Available to Injured Workers

SAN FRANCISCO -- The California Commission on Health and Safety and Workers' Compensation has released a report from its study of the information services available to injured workers. This study examined information services provided by various governmental and private services designed to inform injured workers and assist them with their claims.

Conducted by the Labor Occupational Health Program at the University of California at Berkeley under contract with the Commission, the project was designed to assess the efficacy of information services currently available to the injured worker, analyze the strengths and weaknesses, and recommend ways to improve those services.

The project team worked with a volunteer project advisory committee consisting of Information and Assistance officers from the Division of Workers' Compensation, representatives from the Department of Industrial Relations, Labor union representatives, injured worker organizations, applicant and defense attorneys and employer and insurance company representatives.

The methods used to evaluate information services consisted of focus groups of injured workers, discussion groups of I & A officers, individual interviews with other participants in the system, and review of information and assistance programs in other states.

Some of the findings include:

A copy of this report can be obtained by writing to Christine Baker, Executive Officer, Commission on Health and Safety and Workers' Compensation, 30 Van Ness Avenue, Suite 2122, San Francisco, CA 94102, by calling (415) 557-1304, or by faxing a request to (415) 557-1385. This report is also available through the Department of Industrial Relations' Internet servers' Commission on Health and Safety and Workers' Compensation home page. The address is

The Commission, created by the workers' compensation reform legislation of 1993, is charged with overseeing the health and safety and workers' compensation systems in California and recommending administrative or legislative modifications to improve their operation. The Commission was established to conduct a continuing examination of the workers' compensation system and of the state's activities to prevent industrial injuries and occupational diseases and to examine those programs in other states.